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About Us Newborn Baby Gifts are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Newborn Baby Gifts
22 Markland Road Dover Kent CT17 9LY United Kingdom
Phone: 01304 207631
Fax:
Email: getintouch [at] newborn-baby-gifts [dot] co [dot] uk
VAT Number: GB 891 6829 72
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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit and debit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Visa Electron, Solo, Switch and all major debit and credit cards. Sorry we do not accept American Express or Diner Club credit cards.
All credit or dedit card payments are taken in an secure environment by World Pay.
If you place an order over the phone with us your credit or debit card details on paper are shredded after we take the payment.
Shipping service in the UK is provided by Royal Mail 'Special Delivery' and Outside the UK by Royal Mail 'AirSure' service.
Shipping service in the UK is provided by Royal Mail 'Special Delivery' and Outside the UK by Royal Mail 'AirSure' service. |
Delivery Schedule
We use Royal Mail Special Delivery to send all purchases for two reasons, the first is that it is insured if lost or damaged, secondly it will be delivered next day if ordered by 3 PM.
If you require a specific 'in the future' or more convenient delivery date then we will send your purchase the day before your chosen 'delivery date' by next day delivery to achieve this, thus incurring all the 'next day' charges below.
We do not deliver on a Sunday or on a bank holiday Monday / public holidays. Royal Mail 'Special Delivery' can not be left with neighbours / left in sheds / garages / or porches. Royal Mail 'Special Delivery' requires a signature from someone at the delivery address only.
We use Royal Mail Special Delivery to send all purchases, which is guaranteed next day in the UK by 1 PM Monday to Saturday, but your order must be placed before 3 PM the day before for this to be achieved.
If you require delivery on Saturday please place your order by 3 PM on Friday.
Orders placed after 3 PM on Friday and over the weekend up until 3 PM on Monday will be delivered by 1 PM on Tuesdays.
Orders placed after 3 PM will arrive a day later (e.g. Order after 3 PM on Monday, delivery by 1 PM on Wednesday).
The cost of UK Special next day delivery is:
£4.30 for items to up 100g
£4.75 for items up to 500g
£6.00 for 1 Kg,
£7.75 for 1 Kg - 2 Kg
£19.45 for 2 Kg - 10 Kg.
Please note that all delivery prices on our site are exact to Royal Mail prices and we do not make any extra money from shipping / delivery charges.
Deliveries Outside the United Kingdom :
Delivery outside the UK will be sent by AirSure or International 'Sign For' depending on country and may take from 4 - 10 days to arrive.
AirSure:
For us Airsure is the fastest and best! It's available to 28 destinations listed below.
Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Norway, Portugal, Republic of Ireland, Slovak Republic, Spain, Spitzbergen, Sweden and Switzerland.
World Zone 1: USA
World Zone 2: New Zealand
For all other countries we use or International 'Sign For'.
Any questions call 0800 107 4530
Gift wrapping service
If you choose our gift wrapping service (£3 or £2) then your baby gift you have chosen is wrapped by hand. We use a high quality gift bag in an appropriate colour, baby blue twinkle toes gift bag for a boy, baby pink twinkle toes gift bag for a girl and we also have a gift bag if you are unsure or would prefer to send a neutral colour.
Your gift is carefully placed in your chosen bag and we sprinkle baby confetti inside, we then place your gift bag in a box add a bit more sparkle and seal it...ready to surprise and delight the recipient. This is a perfect solution if you are sending to someone or taking to a baby's christening.
Please note that all basket gift basket and create you own baby gift baskets come already gift wrapped.
If you don't choose gift wrapping then your item will be sent out in a plain box or Jiffy envelope.
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| Back Orders We stock all items online all the time. If for some reason we are out of stock of an item, we will email or call you, with the option to cancel your order if you would rather not wait for it to come back into stock. |
Tax Charges United Kingdom VAT at 17.5% is already included in the total price of your order (no hidden extras at checkout). If you would like a VAT invoice please call 0800 107 4530 or email us and we will be happy to send one to you.
Newborn Baby Gifts is part of Boxes4babies.com Ltd, VAT number is GB 891 6829 72 |
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Please have full assurance that when you make a purchase through Our online service, that it is completely secure. We do NOT collect or store any credit or debit card details, all payments are taken by WorldPay at the respective website. When you reach the payment stage of your order, you be directed to WorldPay's secure website which use SSL security. You can check this by, looking at the address at the top of the screen which should now begin with https://www and a yellow padlock should appear on the bottom right-hand side of your window.
Worldpay is a internationally recognised secure online payment systems.
If you place an order over the phone with us your credit or debit card details are shredded after we take the payment. |
Guarantee We guarantee your satisfaction. If for some reason you are not 100% satisfied we will be happy to give you an exchange or refund at your option.
We sell Champagne as part of our baby gift baskets.
Alcohol Sales :
Abc Baby Gifts may sale alcoholic merchandise as part of a gift selection or solely. For clarity, a drink that contains alcohol of more than 0.5% abv (alcohol by volume), is classified as an intoxicating drink.
In accordance with the Licensing Act 1964, it is an offence for any person under the age of 18 to buy or attempt to buy, intoxicating liquor, or for a person aged 18 or over, to buy or attempt to buy, intoxicating drink on behalf of any person under the age of 18.
From time to time we may substitute the alcoholic labels, vintages, and/or packaging may vary. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01304 207631 (International +44 01304 207631) or fax us on or write to us at 22 Markland Road Dover Kent CT17 9LY United Kingdom |
Privacy Policy Newborn Baby Gifts do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
All the information we collect about you, will be used lawfully, in accordance with the Data Protection Act 1998. |
Returns Policy At Newborn Baby Gifts we always hope you will be happy with your order, however in the unlikely event you are not entirely satisfied, we will be happy to give you an exchange or refund. Please return your purchase within 7 working days of delivery in perfect original condition and enclose proof of purchase. We are sorry but postage and packaging is non refundable. We would advise that you send your return by registered post as the package is your responsibility until it reaches us.
We are unable to refund or exchange on individual items in our gift sets.
Once the delivery has been signed for at the given address it is no longer the responsibility of Newborn Baby Gifts. Refunds connot be given if the gift is not passed on to the named recipient.
If your order does not arrive or arrives damaged, Newborn Baby Gifts will replace the goods to an equal value or, where appropriate, offer a full refund after a full investigation with Royal Mail has been carried out.
Damaged or lost orders must be reported to us within 7 days of the delivery date.
Please note, ALL refunds and replacements are at our discrection.Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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